Frequently Asked Questions
Everything you need to know about your ORLY experience.
Are ORLY products vegan and cruelty-free?
Yes, we are proud to say that all ORLY products are 100% vegan and Leaping Bunny certified cruelty-free. We do not test on animals or use animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy on most products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do your nail polishes contain harmful chemicals?
ORLY polishes are '12-Free,' meaning they are formulated without Formaldehyde, Toluene, DBP, Camphor, and other harsh chemicals commonly found in nail products.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see live updates.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.